Privacy Policy

Last updated: October 31, 2026

This Privacy Policy explains how Social Autopilot handles information when you use the website, create an account, connect social-media accounts, upload content, or contact support. It should be read together with our Terms of Service.

1. Information we collect

• Account information: information you provide, such as your name, username, email address, phone number, and authentication details.
• Content and media: captions, drafts, scheduled posts, uploaded images or videos, templates, and publishing history needed to provide the service.
• Connected-platform information: account identifiers, profile details, permissions, and access or refresh tokens returned when you authorise a social platform. Tokens are stored encrypted.
• Support information: messages, support requests, and contact details you submit through the support experience.
• Technical and usage information: information used to operate, secure, troubleshoot, and protect the service, which may include request timestamps, IP addresses, device/browser details, and application events.
• Subscription and transaction information: plan and billing status and payment-provider references needed to manage subscriptions. Payment-card details are handled by the payment provider, not stored as raw card data by Social Autopilot.

2. How we use information

We use information to create and secure accounts; connect the platforms you select; prepare, schedule, and publish content at your direction; display publishing status and history; provide support; manage subscriptions; prevent abuse; diagnose errors; and maintain and improve the service.

3. Social-platform permissions and sharing

When you connect a platform, you are redirected to that platform to review and approve the requested permissions. We use the resulting authorisation only to provide the features you request, such as reading basic account information or publishing content. Content and required account information are sent to the destination platform(s) you select. Each platform processes information under its own privacy policy and terms. Disconnecting a platform stops future use of that connection, but does not remove content already published on that platform.

4. Service providers

We use infrastructure, database, storage, email, payment, and other service providers to operate Social Autopilot. Where AI-assisted support is enabled, the support message and relevant conversation context may be processed by the configured AI service provider to generate a response. Providers receive only information needed for their service and process it under their applicable terms and privacy commitments.

5. Storage, security, and retention

We use safeguards designed to protect information, including encrypted storage of connected-platform tokens, password hashing, access controls, and secure session handling. No online service can guarantee absolute security. We retain account, content, support, and technical information for as long as reasonably needed to provide and secure the service, meet operational needs, resolve disputes, and comply with applicable obligations. Retention periods may differ by data type; we do not currently publish a fixed deletion timetable for every category.

6. Your choices and account requests

• You can review and update the profile fields made available in your account settings.
• You can disconnect a social account from the Connections area. You can also revoke access from the social platform's own security or app-settings page.
• You can download an account-data export from the account settings area while signed in. The export excludes passwords, OAuth tokens, and other authentication secrets.
• To ask a question about your personal information or request account/data deletion, contact us through the Support page. We will review the request and explain any verification or retention requirements. Account deletion is not currently presented as an automated self-service action.

7. Children and platform eligibility

Social Autopilot is not intended to bypass the minimum-age rules or eligibility requirements of any connected social platform. Users must meet the applicable requirements of the service and each platform they connect.

8. International processing

Depending on the infrastructure and providers used, information may be processed in countries other than the country where you are located. Those providers may be subject to different data-protection laws.

9. Changes to this policy

We may update this policy as the service changes. The date at the top indicates when it was most recently revised. Material changes will be reflected on this page.

10. Contact

For privacy questions or data requests, use the Social Autopilot Support page. Please do not include passwords, access tokens, or other secrets in a support request.